Navigating the National Disability Insurance Scheme can feel overwhelming, especially when you are trying to understand your plan, find the right providers and make sure your supports are actually working for you. That is exactly where we come in.
Our support coordinators in Hobart work alongside participants, families and carers to make sense of NDIS plans, connect people with the right local services and build the confidence to manage supports now and into the future.
Support coordination is a funded NDIS support that helps participants get the most from their plans. If your plan includes support coordination funding, a qualified coordinator will work with you to understand what your plan covers, find and connect with suitable providers and develop your own capacity to manage your supports over time.
According to the NDIS, support coordinators help participants to:
Support coordination is not plan management. A plan manager handles the financial and administrative side of your NDIS funding. A support coordinator focuses on the practical side: making your plan work in real life, finding the right people, and making sure everything fits together.
Our team works with participants across Hobart and surrounding areas on a wide range of practical tasks. No two plans look the same, and no two people have the same goals, so we tailor our approach to what matters most to you.
Here is what our support coordinators typically assist with:
The NDIS recognises three distinct levels of support coordination. The level included in your plan will depend on your individual circumstances and goals.
Support connection is a lighter-touch form of assistance, designed to help participants understand their plan and connect with providers. It is typically short-term and suited to participants who are relatively confident managing their own affairs but need some initial guidance.
This is the standard level of support coordination and the one most participants receive when the NDIS determines coordination support is needed. A support coordinator at this level works with you on an ongoing basis to implement your plan, coordinate services and build your capacity over time.
Specialist support coordination is for participants with more complex needs, including those experiencing significant challenges related to mental health, challenging behaviour, homelessness or involvement with other government systems. The NDIS requires that specialist support coordination is included specifically in a participant's plan and is delivered by appropriately qualified and experienced professionals.
Our team includes coordinators with experience in complex cases. If your situation involves multiple intersecting challenges, we can discuss whether specialist support coordination may be relevant for your circumstances and help you explore that with your NDIS planner if it is not already included in your plan.
We provide face-to-face, phone and online support coordination across the Greater Hobart area, including suburbs such as Sandy Bay, Glenorchy, Kingborough, Clarence, Lindisfarne, Moonah and beyond. We are a local team with genuine knowledge of Hobart's disability services, community supports, health providers and mainstream services.
When you work with us, you are not dealing with someone in a call centre interstate. Our coordinators are embedded in the Hobart community, which means we already have established relationships with many of the providers and services your plan may connect you with.
We aim to respond to all new enquiries within one to two business days. We welcome referrals from participants directly, as well as from families, carers, allied health professionals, GPs, hospitals and other support agencies.
We want to be transparent about something that matters greatly in support coordination. Because we also provide other NDIS supports (including supported independent living, respite and personal care), we are aware that participants must never feel pressured to choose our other services when we are acting as their support coordinator.
We take this seriously.
When helping you find providers, we will always present you with a genuine range of options. Where possible, we follow NDIS guidance by offering at least three suitable provider choices so you can make an informed decision based on your own goals and preferences. You are never required to use any other service we offer, and our coordinators will always disclose any potential conflicts of interest openly.
Transparent, participant-led support coordination is not just a compliance requirement for us. It is the only way to do this work properly.
Getting started is straightforward. Here is what the process looks like:
If you are a professional making a referral, we make that process as simple as possible. Just get in touch and we will take it from there.
A support coordinator helps you understand your NDIS plan, find suitable providers, set up service agreements and make sure your supports are working well together. They also help you build confidence and capacity so you can manage more of your own supports over time.
No. Support coordination is not automatically included in every plan. The NDIS includes it when a planner or Local Area Coordinator determines that a participant needs help implementing their plan. If your plan does not currently include support coordination and you think it should, we can help you request it at your next review.
Plan management is about the money. A plan manager pays your providers, tracks your spending and handles financial reporting. Support coordination is about making your plan work in practice. A support coordinator helps you find providers, connect with services and resolve issues. Some participants have both, some have one, and some have neither.
Yes. You have the right to change your support coordinator at any time. Your NDIS funding belongs to you, and you can choose to work with a different provider if your current arrangement is not meeting your needs. We can help make the transition as smooth as possible.
Absolutely. You are never required to use any of our other supports simply because we are your support coordinator. We will always present you with a genuine range of provider options and support you to make the choice that is right for you.
Yes. We offer face-to-face meetings across Hobart and the surrounding region, as well as phone and online appointments for participants who prefer remote contact or have difficulty travelling. We are flexible and will work around what suits you best.
Finding the right Registered NDIS Provider can change everything. Whether you need daily living assistance, supported independent living (SIL), or short-term accommodation (STA), our caring team is here to help you every step of the way.
We’ll listen, plan together, and deliver the support that truly fits your lifestyle and goals. Let’s make your NDIS journey smooth, transparent, and empowering.
